Shipping policy
Shipping Policy
Vizon ships worldwide. Here's everything you need to know about delivery times, costs, and tracking.
Processing Time
Orders are processed within 1-3 business days after payment confirmation. You'll receive an email with tracking information once your order ships.
Delivery Times
| Region | Estimated Delivery |
|---|---|
| European Union | 7-14 business days |
| United Kingdom | 7-14 business days |
| United States & Canada | 10-18 business days |
| Rest of the world | 14-25 business days |
Delivery times are estimates and may vary due to customs clearance, public holidays, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight. We frequently offer free shipping promotions — check the homepage for current offers.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number and link. Allow up to 48 hours for tracking data to appear in the carrier's system.
Customs & Duties
For deliveries outside the EU, your order may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient.
Lost or Delayed Shipments
If your order hasn't arrived within the estimated delivery window, contact support@vizon.com. We'll investigate with the carrier and either re-ship or refund your order if it's confirmed lost.
Incorrect Address
Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 1 hour of placing your order and we'll do our best to correct it.
Contact
Questions about your shipment? Email support@vizon.com.