Refund policy
Refund & Return Policy
We want you to be completely satisfied with your Vizon purchase. If something isn't right, we're here to make it right.
30-Day Return Window
You have 30 days from the delivery date to request a return. To be eligible, the item must be:
- Unworn, unused, and in its original condition.
- In the original packaging with all tags attached.
- Accompanied by proof of purchase (order number or receipt).
How to Start a Return
- Email support@vizon.com with your order number and the reason for the return.
- Our team will reply within 24 hours with return instructions and the return address.
- Ship the item back using a trackable shipping service.
- Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.
Refunds
Approved refunds are processed within 5-10 business days to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order. Contact support@vizon.com if you need help.
Damaged or Wrong Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Gift cards.
- Items marked "Final Sale".
- Used or worn items without manufacturing defects.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, Vizon covers all return shipping.
Contact
Questions? Reach out to support@vizon.com — we're happy to help.